Privacy policy

The purpose of this privacy policy (“Privacy Policy”) is to help explain how we collect, use, protect, and disclose information and data when you use the Ticketkeeper App B.V. website (the “Site”) and any Ticketkeeper App B.V. mobile application (hereafter: “App”), application programming interfaces, and other services we offer (collectively the “Services”). This Privacy Policy also explains your choices about the collection and use of your information, including opting out of certain uses of your Personal Information (defined below). This Privacy Policy applies to all users of the Site, App and Services. By using the Application, App and/or Services, you are consenting to this privacy policy.

1. Managing your information preferences and how we protect your data

We provide ways for you to review, correct, update, or change your account information. We fully commit to the privacy and security of your data. Our goal is to deliver an excellent App experience while respecting your privacy and while keeping your data both private and secure.

All personal data collected and processed by us, is handled in strict compliance with the European General Data Protection Regulation (Regulation (EU) 2016/679) (‘GDPR’). We do the best we can to take every technical and organizational measure possible to protect your data against any accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, or any other unlawful or unauthorized processing. Please read our security annex to understand the extent of the measures we take to protect your data.

2. What kind of personal data do we collect

We collect personal data when you create an account. The set of data we collect is the minimum set, required for our platform to function. We store this information in our database that is protected by the security measures mentioned above.

2.1 Your account data

To sign up, you have to provide the following information:

• First and last name
• Mobile number
• Email address

The tickets you receive in your App’s wallet are provided by Ticketing Providers. In the specific case where such Ticketing Provider requires additional personal information, we will collect this information for the sole purpose of satisfying the Ticketing Provider’s data requirements. At all times, you will be able to review and correct such data.

3. For which purpose do we use your data

We use your data to create your account, to complete your profile, to add ticket data to your collection, to communicate with you, and to improve your App experience.

3.1 To create and use your account

We use your first name, last name, and mobile number to create an account. To create the account, we send a verification message to your mobile number.

3.2 To add ticket data

For every ticket you add to your wallet, you can choose to transfer this ticket or these tickets to a person in your contact list.

3.3 To communicate with you

The App can send you several categories of notifications. If you wish to adjust the categories of the notification you receive, you can change these in the “Profile” page of the App. Additionally, you can use the “Settings” option of your phone to enable or disable the notifications altogether.

3.4 To improve your App experience

We use your anonymous activity to analyze preferences, trends, and statistics to better improve the Site, App and our Services for our users and promote our services. We continuously work to improve our software. We collect anonymized data for troubleshooting (e.g., bugs), to prioritize features and to enhance the design and content of our App.

This information also enables us to personalize your App experience. We do not use the collected data for any other purpose than for our services. All collected data is anonymized so that it can never be used to identify you.

4. How long do we retain your data

We will process and store your data as long as you have a registered account. You are always entitled to withdraw your account and initiate the deletion of all your data. We shall not retain the personal data any longer than required for the purposes described above or required under the applicable legislation.

5. Your rights with respect to your data

You have the right to access, change, copy, or erase your data at any time and to receive any information or help from us in respect thereof. You are also entitled to withdraw your consent and object to our processing of your data at any time.

In case you decide to erase personal data, you can completely remove your account from our systems. This can be done in either one of two ways:

• In the App, by going to ‘Settings’ (the cog in the upper right corner) and then choosing ‘Delete account’
• by sending an email to eraseme@ticketkeeper.com, identifying your wallet by your email, name and mobile number. Will will contact you to confirm your deletion request; we process you request as fast as possible, but due to technical reasons, this may take some time. However, we will always comply with the time frame estipulated by law.

Please be aware that deleting your personal data also includes deleting any ticket information associated to your account. This process is irreversible.

If you have any further questions or remarks concerning our processing of your data, please contact us at info@ticketkeeper.com.

If you have any complaints about how we process your data or your requests, please contact us at info@ticketkeeper.com. If that does not solve your complaint, you can always contact the Dutch supervisory authority (www.autoriteitpersoonsgegevens.nl).

6. Sharing personal data with third parties

We will only share data with the relevant ticketing provider that has issued the ticket you chose to collect in the Ticketkeeper app. This data is solely used by ticketing providers in order to know which persons are the holder of a ticket. In any other case we will only share data that is required by law or requested by a court of competent jurisdiction. We will not sell your data to third parties nor will we use your data in any commercial manner.

For our App to operate, we need to provide your data to certain third-party service providers (so-called ‘data processors’) such as Amazon Web Services, Google Cloud Platform and Microsoft Azure. These data processors process your data solely on our behalf, and they are only entitled to process the data to perform their services in accordance with our instructions. The data processor guarantees that their processing of the data meets the requirements of the GDPR and ensures the protection of the rights of all data subjects. A data processing agreement between the data processor and us shall always govern the processing of personal data by a data processor.

7. Who is responsible for your data

Ticketkeeper App B.V. is the so-called data controller, the responsible party in charge of processing your data.
Our company details are:

Ticketkeeper B.V.
Herenstraat 22
1406 PE  BUSSUM
The Netherlands
Trade register number: 91426979

You can contact us at any time at info@ticketkeeper.com

8. Notification of changes

Over time there will be changes to this Privacy Policy due to App or Services improvements or due to changing legislation. We shall notify you of these changes as transparently as possible, via email and/or via a notification within our App. All Privacy Policy changes will take effect within one month after these emails/notifications. If you don’t agree with the changes, you can withdraw your consent and have your data erased in conformance with Section 5 of this Privacy Policy.

Security annex

Ticketkeeper is dedicated to safeguarding your data and ensuring compliance with GDPR regulations. We strive to provide the highest level of data protection. This is how we do it:

Cloud Hosting with Leading Providers

To provide a secure and reliable environment for our solutions, we have chosen to host our services on first-class online cloud platforms, including Amazon Web Services, Google Cloud Platform, and Microsoft Azure. These cloud providers are renowned for their robust infrastructure and commitment to data security. By partnering with these industry leaders, we can ensure that your data is protected at the highest level.

Data Storage and Database Systems

Your data is securely stored within the database systems provided by these cloud platforms. These systems are designed with a strong focus on data protection, redundancy, and scalability. Key security features include:

• Encryption
  Your data is encrypted both in transit and at rest using industry-standard encryption algorithms. This ensures that even if unauthorized access occurs, the data remains unintelligible to malicious actors.
• Access Controls
  Access to the databases is tightly controlled and restricted to authorized personnel only. We employ multi-factor authentication (MFA) and role-based access controls to ensure that only individuals with the necessary permissions can access and manage the data.
• Regular Security Audits
  We conduct regular security audits and assessments to identify vulnerabilities and ensure that our data storage systems remain secure. Any identified vulnerabilities are promptly addressed to maintain the integrity of your data.

Automated Backups

Data loss can be a significant concern for any organization. To mitigate this risk, we implement automated backup procedures. These backups are scheduled at regular intervals, ensuring that your data is continuously protected. Key aspects of our automated backup strategy include:

• Frequent Backups
  We perform automated, frequent backups to minimize data loss in the event of a system failure or data corruption.
• Region-redundant Storage
  Backups are securely stored in geographically diverse locations to guard against catastrophic events such as natural disasters.
• Data Retention Policy
  We adhere to a strict data retention policy, retaining backups for a predetermined period. This allows us to restore data in its previous state, even in cases of accidental data deletion or corruption.
• Testing and Restoration
  Periodic testing of backup restoration processes ensures that your data can be recovered efficiently when needed.